Support

Common things

I can't sign in

Use Forgot your password? on the sign-in screen. We'll email you a six-digit code — it's a code, not a link, so check that you're typing it rather than looking for something to click. Codes expire after an hour. If the email doesn't arrive within a few minutes, check spam, then email us and we'll send a reset by hand.

I want to delete my account

Open the app and go to Support → Delete account. That removes your account and everything in it — your conversation, your logs, your progress. It's immediate and it cannot be undone, so we ask you to confirm first. You don't need our permission or our help to do it.

My coach said something wrong

Tell it. Correcting your coach in the conversation is the intended way to fix a misremembered fact or a misread mood, and it will remember the correction. If it keeps getting the same thing wrong, that's a bug in our coaching and we genuinely want to hear about it — send us roughly what you said and what it replied.

I want to switch coaches

Settings, then pick another coach. Nothing is lost — your history stays exactly where it is, and your new coach picks up the same conversation knowing what came before.

My conversation looks like it disappeared

It almost certainly hasn't. Email us before you do anything drastic; we can check and repair it. This has happened before and no one has ever actually lost their history.

Subscriptions and billing

Subscriptions are billed by Apple or Google, not by us, so we can't charge, refund, or cancel on your behalf.

• iPhone or iPad: Settings → your name → Subscriptions. Refunds go through reportaproblem.apple.com.
• Android: Play Store → profile → Payments and subscriptions.

If your subscription isn't showing up in the app after you've paid, email us — that one is ours to fix.

Notifications

Reminders are opt-in and you can turn them off in the app, or in your phone's system settings for Welliana. If you asked for reminders and none are arriving, check that notifications are allowed for Welliana at the system level first, then tell us.

The mic or a meal photo isn't working

Both need permission the first time you use them. If you declined, your phone won't ask again — you'll need to grant it in system settings under Welliana. You can always type instead of speaking, and log a meal in words instead of a photo.

If you're testing a beta

Thank you — genuinely. Beta feedback has caught nearly every bug that mattered in this app. Send it straight to support@welliana.com, or use the feedback option inside TestFlight. Screenshots help more than you'd think, and "this felt off" is a perfectly good bug report.

Something urgent about your health

Privacy requests

To get a copy of your data, correct it, or ask a question about how it's handled, email us and we'll take care of it. What we collect and who processes it is set out in full on the privacy policy.

Contact

Wicked Smart Data LLC